Terms & Conditions

Acceptance of these terms and changes to them

By registering an account, placing a bet or using any part of our site, you confirm that you accept these terms and that you agree to be bound by them. If you do not accept them, please do not use the site.

These terms apply alongside our privacy policy, our cookie policy, our bonus terms and the specific terms of any individual promotion you take part in. Where a promotion's own terms differ from these general terms, the promotion's terms apply to that offer.

We hold a gaming licence for the services we offer, and we are required to verify the identity and age of every customer who plays with us. We may update these terms from time to time, for example to reflect changes in the law, in our licence conditions, in our payment arrangements or in the games and features we offer.

Where a change is minor or administrative, the updated version takes effect when it is published on this page. Where a change is material and affects your rights or obligations, we will give you reasonable notice before it takes effect, usually by e-mail or by a message in your account. Continuing to use your account after a change takes effect means you accept the updated terms. If you do not accept them, you may withdraw any remaining balance, subject to the checks described below, and close your account.

Eligibility, your account and verification

Who may open an account

Our services are intended for players in the United Kingdom. To register and play, you must meet all of the following conditions.

• You are 18 or over. Underage gambling is an offence, and we close any account opened by a person under 18 and return deposits while withholding winnings.
• You are a resident of the United Kingdom and are accessing the site from a place where online gambling is lawful.
• You are acting on your own behalf, as a private individual, and not for or on behalf of anyone else.
• You are not currently self-excluded with us, through a national self-exclusion scheme, or otherwise blocked from gambling.
• You are not an employee, officer or contractor of ours, nor an immediate relative of one, where our internal rules exclude you from playing.

One account per person. You may hold only one account, registered in your own full legal name, at one address, with one e-mail address and one set of payment details. Where we find duplicate accounts, we may close the extra accounts, merge balances or void bonuses and winnings that arose from the duplication.

Accurate details and keeping your login safe

The details you give us at registration must be true, complete and current, and you must tell us promptly if they change, for example your name, address, e-mail address or telephone number. Inaccurate details can delay withdrawals and may lead to your account being suspended.

Your username and password are personal to you. Keep them confidential, do not share them and do not let anyone else use your account. You are responsible for activity carried out under your login, except where that activity results from our own failure. If you think someone else knows your password or has used your account, change the password and contact us at support@casinodavincigold.co.uk or through the live chat on the site straight away.

Verification checks

We carry out checks on identity, age and address. Some checks are electronic and happen in the background. Where an electronic check does not confirm your details, we will ask you for documents, such as photographic identification, proof of your address and proof of ownership of the payment method you have used.

Verification must be completed before your first withdrawal, and we may repeat checks at any time while your account is open. Where our regulatory obligations require it, we may also ask for information about your source of funds. While a check is outstanding, we may pause play, deposits or withdrawals on your account.

Deposits, withdrawals and your balance

You may only deposit using a payment method held in your own name. Deposits made from a third party's card or account may be returned, and the associated play may be voided. The payment methods available to you, together with minimum and maximum amounts and any processing times, are shown in the cashier when you are logged in.

1. Funds are credited to your account once we receive confirmation from the payment provider.
2. Where possible, withdrawals are returned to the same method you used to deposit. Where that is not possible, we will agree a suitable alternative method in your name with you.
3. Withdrawal requests are processed after any outstanding verification or security checks are completed, and after any wagering requirements attached to an active bonus have been met.
4. Withdrawal limits, including any daily, weekly or monthly caps, are the limits shown in your account and in the cashier at the time you request payment.
5. Your account is for gambling, not for holding or transferring money. We may decline a withdrawal and close your account where it appears the account is being used as a payment facility.

If a technical fault, pricing error or malfunction affects a game, a bet or a credit to your balance, the affected transaction is void. We will correct the balance and, where funds have already been withdrawn in error, we may ask you to return them.

Bonuses and promotions

Every offer we run has its own terms, which sit alongside these general terms. Before you opt in, read the terms shown with the offer and the summary in your account.

• Wagering requirements. Bonus funds and winnings from them must be wagered the stated number of times before they can be withdrawn.
• Game weighting. Games contribute to wagering at different rates, and some games may be excluded entirely.
• Maximum bet. While a bonus is active, a maximum stake per spin or hand applies, as stated in the offer terms.
• Expiry. Bonuses and free spins expire after the stated period. Unused bonus funds and any winnings tied to them are removed when they expire.
• Maximum conversion. Some offers cap the amount that can be converted from bonus winnings to withdrawable funds.

Promotions are intended for genuine players. Abuse of promotions, including opening multiple accounts, acting together with other players to claim the same offer, placing low-risk or covering bets to clear wagering, or any other attempt to secure a guaranteed return from a bonus, may lead to the bonus and related winnings being voided and the account being closed.

Safer gambling and self-exclusion

Gambling should stay affordable and enjoyable. Our site is for adults aged 18 and over, and the tools below are available in the safer gambling area of your account at any time.

• Deposit limits set per day, per week or per month. Reductions take effect immediately; increases take effect after a cooling-off period.
• Time-outs that lock your account for a short period when you want a break.
• Self-exclusion, which closes your account for a minimum period during which we will not accept deposits from you or send you marketing.
• Reality checks and account history, so you can see what you have spent and how long you have played.

Free, confidential support is available in the UK from GamCare and the National Gambling Helpline, and information and advice are published by GambleAware. You can also block yourself from all licensed online gambling sites in Great Britain through GamStop.

Closing an account, complaints and legal terms

Closing or suspending an account

You may close your account at any time by asking us through the live chat or at support@casinodavincigold.co.uk. We will return any withdrawable balance once the usual checks are complete. Accounts closed by self-exclusion cannot be reopened before the chosen period has ended, and are reopened only after a further cooling-off period and a conversation with our team.

We may suspend or close an account where you breach these terms, where you give us false information, where verification is not completed, where we suspect fraud, collusion or money laundering, or where we are required to do so by law or by our licence conditions. Where an account is dormant for a long period, we may close it after contacting you at your registered e-mail address, and any remaining balance will be returned to you on request.

Complaints and disputes

If something goes wrong, tell us first. Write to support@casinodavincigold.co.uk or use the live chat, giving your username, the date and time of the issue and any relevant transaction or game details. We acknowledge complaints promptly, look into them properly and reply within a reasonable time, keeping you informed if the matter takes longer.

If we cannot resolve the matter between us, you may refer it free of charge to an independent alternative dispute resolution provider. We will tell you which provider applies to your complaint and how to contact them when we send you our final answer.

Liability and governing law

We take reasonable care to keep the site available and the games working as they should, but we cannot promise uninterrupted access, and we are not responsible for faults in your own device, software or internet connection. We are responsible for loss caused by our own failure to use reasonable care and skill, but we are not liable for losses that were not foreseeable, for business losses, or for money you choose to stake. Nothing in these terms limits liability that cannot be limited by law, including liability for fraud or for death or personal injury caused by negligence.

These terms are governed by the laws of England and Wales. Your statutory rights as a consumer are not affected. If any part of these terms is found to be unenforceable, the rest continues to apply.