Privacy Policy | Davinci Gold Casino

What personal data we collect

We collect personal data that you give us, data created when you use your account, and data we receive from the partners who help us run and protect the site. We ask only for what we need to open and operate your account, keep it secure and meet our obligations as a licensed gambling operator that must verify the age and identity of every player.

Account and contact details

Your full name, date of birth and residential address.
Your e-mail address and mobile number.
Your username, password and the security details used to recover an account.
Your chosen currency, language and communication preferences, including whether you have opted in to marketing.
Any correspondence you send us, including live chat transcripts and e-mails to our support team.

Identity and verification documents

A government-issued photo document used to confirm your identity and that you are 18 or over.
A document confirming your address, such as a recent utility bill or bank statement.
Evidence that a payment method belongs to you, with card numbers partly hidden as described in the cashier.
Where we are required to ask, information about your source of funds.
Records of the checks we have carried out and their outcome.

Payment and gameplay data

Deposits, withdrawals, amounts, times and the payment method used.
Your balance, bonus credits, wagering progress and transaction history.
Your betting activity, including stakes, wins, losses and session times.
The deposit limits, loss limits, reality checks, time-outs and self-exclusion settings shown in your account.

Device and usage data

Your IP address and the approximate location it indicates.
Your device type, operating system, browser and screen settings.
Log-in times, pages viewed and actions taken on the site.
Cookie identifiers and similar technologies, as described in our Cookie Policy.

Why we use your personal data

We use your personal data for a limited set of purposes connected with running a gambling account and keeping it lawful and safe.

To open, run and close your account, process deposits and withdrawals, credit winnings and deal with your queries.
To confirm that you are at least 18 and that you are who you say you are, before and during the life of your account.
To detect and prevent fraud, bonus abuse, collusion, money laundering and unauthorised access to accounts.
To meet our legal and regulatory duties, including record-keeping, reporting obligations and responding to lawful requests.
To monitor play for signs of harm, to apply the safer gambling tools you have set and to act on self-exclusion.
To send you offers and updates by e-mail or SMS where you have opted in, and to tailor what you see on the site.
To keep the site stable and secure, fix faults and improve how our pages and games perform.

The legal bases we rely on under UK data protection law

UK GDPR requires us to have a lawful reason for every use of your data. In plain words, these are the reasons we rely on.

What we do	Legal basis in plain words
Run your account, accept your stakes and pay your withdrawals	Carrying out the contract you entered into when you accepted our terms
Verify your age and identity and complete anti-money-laundering checks	Complying with the legal duties that apply to us as a gambling operator
Prevent fraud, abuse and unauthorised access	Our legitimate interest in protecting players, the site and ourselves
Act on signs of gambling harm and apply self-exclusion	Our legal duties and, where sensitive information is involved, reasons of substantial public interest
Send marketing messages and personalised offers	Your consent, which you can withdraw at any time

Who we share your personal data with

We share personal data only where it is needed for the purposes above, and only with organisations that are bound to keep it confidential and to use it on our instructions.

Payment providers and banks, so that deposits and withdrawals can be processed and traced.
Identity-verification and fraud-prevention partners, who check the details and documents you give us against their records.
Game suppliers and technology providers, who host our platform, run the games and support our systems.
Self-exclusion and player-protection schemes, where you register with them or where a scheme applies to your account.
Regulators, law enforcement and other public bodies, where the law requires or permits us to disclose information.
Professional advisers and auditors, where they need the data to advise us or to check that we are meeting our obligations.

Where data is handled outside the United Kingdom, we put safeguards in place that are recognised under UK data protection law, so that your data keeps an equivalent level of protection.

How long we keep your personal data

We keep your personal data for as long as your account is open, and afterwards for the period that gambling, anti-money-laundering, tax and accounting law requires us to hold records. We cannot shorten those periods, even if you ask us to close your account.

Account, verification and transaction records are kept for the retention period set by law after your account closes.
Records connected with self-exclusion are kept for as long as the scheme or the law requires, so that the exclusion can be honoured.
Marketing preferences are kept until you withdraw consent, plus a short period so that we can show your choice was respected.
Support correspondence is kept while it may still be relevant to a complaint, dispute or regulatory enquiry.

When data is no longer needed, we delete it securely or anonymise it so that it can no longer be linked to you.

Your rights and how to use them

You have the following rights over the personal data we hold about you.

Access - ask for a copy of the personal data we hold about you.
Correction - ask us to put right data that is inaccurate or incomplete.
Erasure - ask us to delete data we no longer have a lawful reason to keep.
Restriction and objection - ask us to pause our use of your data, or object to uses based on our legitimate interests.
Portability - ask for the data you gave us in a commonly used electronic format.
Withdraw consent - stop marketing at any time, through the preferences in your account or the unsubscribe option in any message.

To use any of these rights, write to us at support@casinodavincigold.co.uk from the e-mail address registered to your account, or contact us through the live chat on the site. We may ask you to confirm your identity before we act, and we will reply within the time limit set by law. Some rights are limited: we cannot delete records that we are legally required to keep, and we cannot lift a self-exclusion at your request.

If you are not satisfied with how we have handled your data, you can complain to the Information Commissioner's Office. We would ask you to raise the matter with us first, so that we can look into it and put things right where we can. Questions about this policy can also be sent to our privacy team by e-mail using the privacy address at our domain.

Cookies and updates to this policy

We use cookies and similar technologies to keep you signed in, remember your settings, measure how the site is used and, where you agree, show offers that are relevant to you. You can set your preferences when you first visit the site and change them at any time through the cookie settings, and your browser also lets you block or delete cookies, although some parts of the site may then not work as intended. Full details of the categories we use and how long each one lasts are set out in our Cookie Policy.

We may update this policy when our services, our systems or the law change. The current version is always the one published on this page, and we will tell you about significant changes by e-mail or through a notice in your account before they take effect.