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Contact Us

This page explains how to reach our support team, what details to include in your message, and how we handle complaints. We are here around the clock by live chat and by e-mail.

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How to reach us

You can contact us in two ways, and both reach the same support team:

  • Live chat - available on the site 24/7. Sign in to your account first so we can see which account you are writing about.
  • E-mail - write to support@casinodavincigold.co.uk from the address registered on your account.

We do not take queries by telephone or by post. Please do not send us full card numbers, passwords or other security details; we will never ask for them.

What to have ready when you write

A few details let us look into the matter on the first reply rather than asking you for them afterwards.

  1. Your username, and the e-mail address registered on the account.
  2. The game, bonus or transaction the question concerns.
  3. The date and approximate time, with your time zone if you are outside the United Kingdom.
  4. A short description of what happened and what you expected to happen.
  5. A screenshot or error message, if you have one.

Common questions we help with

  • Account and verification - registration, sign-in problems, updating your details, and the documents needed for identity checks.
  • Deposits and withdrawals - payment methods shown in the cashier, pending withdrawals, and limits applied to your account.
  • Bonuses - how an offer works, wagering still outstanding, and why a bonus may not have applied.
  • Technical issues - a game that will not load, a disconnected round, or a problem with the site on your device.
  • Safer gambling - setting deposit limits, taking a time-out, or closing your account through self-exclusion.

Our games are for players aged 18 and over. Free, confidential support is available from GambleAware, GamCare and the National Gambling Helpline, and you can block yourself from all licensed online operators in Great Britain through GamStop.

Complaints

If something has gone wrong and you are not satisfied with the answer you received, you can raise a formal complaint.

  1. Write to support@casinodavincigold.co.uk with Complaint in the subject line.
  2. Include your username, what happened, the dates and times involved, and the outcome you are seeking.
  3. We acknowledge your complaint and give you a reference for it.
  4. We look into the matter and reply once the checks are complete, keeping you updated if more time is needed.