Responsible Gaming at Davinci Gold Casino

This page explains how we try to keep play safe and affordable, and which tools you can switch on in your account at any time. It also lists the signs that gambling may be causing harm and the organisations in Great Britain that offer free, confidential help.

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Our commitment to you

Gambling is a form of entertainment. It is not a way to earn an income, to clear a debt or to deal with stress, and it should never be treated as one. The money you stake with us should be money you are comfortable losing, in the same way you would treat the cost of a night out or a subscription you pay for each month.

We ask every player to decide, before they deposit, how much they are willing to spend in a week or a month and how long they want to play for. Setting that budget in advance is the single most useful thing you can do, because it means the decision is made calmly rather than in the middle of a session.

On our side, we commit to the following:

Making the safer gambling tools easy to find, easy to switch on and free to use.
Applying a limit you set, or a reduction to an existing limit, straight away.
Never encouraging you to cancel a limit, raise a limit or return from a break.
Training our support team to recognise signs of harm and to respond without judgement.
Keeping our marketing away from anyone who has self-excluded, closed their account or asked not to hear from us.
Holding a gaming licence and verifying the identity and age of every account holder.

The tools in your account

Every registered player has a set of safer gambling controls. You do not need to explain why you want to use one, and using them has no effect on your balance, your pending withdrawals or the service you receive from us.

Tool	What it does	Good for
Deposit limit	Caps how much you can add to your balance in a day, a week or a month.	Keeping spending inside a budget you have set in advance.
Loss limit	Caps the net amount you can lose over a chosen period.	Making sure a bad run cannot grow beyond a figure you choose.
Session limit	Ends your session once you have been logged in for the time you set.	Stopping short sessions from turning into long ones.
Reality check	Shows a reminder at intervals you choose, with time played and the result so far.	Staying aware of the clock while you play.
Time-out	Locks your account for a short, fixed period.	Taking a breather without closing anything down.
Self-exclusion	Blocks access for a longer minimum period that cannot be lifted early.	Stepping away properly when play is no longer under control.

How to switch a tool on

Log in and open the safer gambling area of your account settings.
Choose the tool you want and the period it should apply to.
Enter the amount or the length of time, within the options shown in your account.
Confirm. A tightened limit, a time-out or a self-exclusion applies immediately.

Changing or removing a limit

Lowering a limit takes effect at once. A request to raise or remove a limit is held for a cooling-off period before it applies, and you can cancel the request at any point during that period. A time-out runs its full course. A self-exclusion cannot be shortened, reversed or set aside by our support team, and when it ends your account stays closed until you ask us to reopen it and a further cooling-off period has passed.

Signs that gambling may be a problem

Gambling harm builds slowly, and it is often other people who notice it first. Go through the list below honestly. If several points sound familiar, it is worth using one of the tools above and speaking to one of the organisations in the next section.

You gamble for longer or with more money than you meant to.
You chase losses, staking more in the hope of winning back what has gone.
You gamble with money set aside for rent, bills, food or travel.
You borrow money, sell belongings or use credit to keep playing.
You hide how much you play or lie about it to family, friends or colleagues.
You feel restless, low or irritable when you try to cut down or stop.
You gamble to escape worry, loneliness, boredom or low mood.
Play is affecting your work, your studies, your sleep or your relationships.
Other people have expressed concern about your gambling, even if you disagreed at the time.

Noticing one of these does not mean you have a gambling problem, and nothing here is a diagnosis. It is a prompt to pause, look at your recent activity in your account history and decide whether a limit, a time-out or a conversation would help.

Where to get help

Free, confidential support is available across Great Britain, and you do not need to be in crisis to use it. These organisations are independent of us, and we do not see what you discuss with them.

GambleAware provides clear information about gambling harm and points people towards free treatment and advice near them.
GamCare offers confidential counselling, structured treatment and moderated forums for players and for the people around them.
GamStop is the free national self-exclusion scheme, which blocks you from gambling sites licensed in Great Britain for a period you choose.
The National Gambling Helpline is staffed around the clock by advisers who will talk through your situation and explain what help is available.
Your GP can also help, particularly where gambling sits alongside stress, anxiety, low mood or problems with alcohol.

If debt is part of the picture, a free debt advice charity can look at your situation alongside any gambling support you take up. Paying for debt advice is rarely necessary.

Protecting children and young people

We verify the identity and age of every account holder, and we may ask for documents at registration, before a withdrawal or at any later point. Where age cannot be confirmed, access to the account is suspended until it is. Accounts are personal: you must not let anyone else use yours, and you are responsible for activity carried out under your log-in.

If you share a device with children or young people, a few simple steps make a real difference:

Keep your password private and never save it in a shared browser.
Switch off any setting that keeps you logged in, and log out when you finish.
Avoid storing card details on a device that other members of the household use.
Install filtering or parental control software, which can block gambling content on shared computers, tablets and phones.
Set up separate user profiles so that children cannot open your account.

If you believe a young person has used your account or that of someone you know, contact us on live chat or by e-mail so that we can look into it and secure the account.